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Personal development

FYI No action required. Escalation possible

Keeping your boss informed of potential escalations and things that he/she should know about is an important part of your role. No one likes receiving bad news without a warning.

The earlier the warning, your boss can mentally be prepared, with no surprises and feel confident you have the situation under control. There are many steps to communicating well and in a timely manner.

Here are the 5 key steps and principles to landing the message without creating unnecessary action.

1. Email is good. Ensure the title is clear. FYI NO action required. Repeat after your Hi line in your email. This is important to ensure they dont take action. Also if you believe it may get escalated to them or above then put FYI No ACTION required. Escalation Highly probable.

2. Context: what is the issue and what is it causing concern. Be explicit but do not write more than a paragrath

3. What action has been taken already and the outcomes. This is to inform of steps taken, so your boss knows what you have tried already.

4. What steps you are taking at present and possible other steps if there are any. This is important for your boss and stakeholders to know what avenues you are exploring

5. Next Update will be in 24 hours. This is critical to keep your stakeholders informed and if they are in communication externally you are on the same page.

These can be done in one email, keep it short and concise. The earlier the warning the better prepared your stakeholders and boss can be. Don’t wait to crisis point. If you suspect the situation could blow up, go early and over communicate.

No boss enjoys surprises, this is a sure way to communicate timely information which means they are never caught off guard.

FYI NO ACTION REQUIRED. ESCALATION PROBABLE

Categories
Personal development

You are half way to changing when you acknowledge what you need to change

Recognising you need to change in order to be more successful and fulfilled in business and in your personal life is one of the hardest challenges we face.

Complacencies, making excuses for our behaviour, means that we don’t move past the point of acceptance for the current state. Losing a promotion, not securing a role, not given opportunities to step up, destroying a friendships can be a turning point where you reflect on what you are doing or not doing.

For me its not just situational, reading self development books, meditation blogging and journaling are also a cause for reflection on my own behaviour and what I need to do to enjoy life more. The four tools are a powerful combination to accelerating your learning and enjoying life and work.

The process of contemplating your own behaviours and the impact you have on others can be confronting, lonely, and transformational as we move from blaming others to taking responsibility ourselves.

When I look back at why I have been slow to change certain behaviours it was because I believed something else was at play, that was causing me to be held back, something outside my control. For women in the workplace we can blame bias and “the boys club”, but what if that is stopping you from facing some poor personal behaviour, which regardless of sex you would be held back?

When coaching and mentoring, I often say when the mentee recognises what they need change, you are already half way there. Why because the recognition is the hardest part, moving past that point into behaving differently is not that difficult, as the results of the change are immediately obvious and encourage you to continue, as you can see the impact you are having.

You are half way to changing when you acknowledge what you need to change

Categories
Personal development

Daily Stoic journal

If you enjoy journaling then this book will take you to another level. Since my 20s I have journaled to release frustration, learn from my poor experiences and practice gratitude. This book is thought provoking, combined with meditation and you will become focused on those areas of development, that you have not recognised previously or you have chosen to ignore.

If you love yoga you will know that your practice changes all the time due to different parts of the body reacting differently to the moves and stretches. With practice you are highly tuned to your body and where it does not feel normal to you. The stoic journal taps into you subconscious in the same way.

Each day it gives you a question to ponder and then note section for morning and evening reflection. The discipline is addictive, as it channels your energy into those areas that you need to focus on.

The writing creates a calmness and for me, as well as detachment, something that I am challenged by, being a passionate and driven individual. In a years time I know I will look back at my entry’s in the diary and know that I will have moved on, driven to be a better person and leader.

Learning is a life long journey, being open and challenging yourself everyday, is life. My purpose: sharing the journey with others, warts and all. I want no one to believe they have arrived, there is no such thing, until we leave this world.

Today’s question: What is the real cause of my irritations – external things or my opinions?

Categories
Personal development

Move closer, stay longer

What do you fear?

Avoidance of fear takes its toll on our mental wellbeing. The more we avoid the things we fear, the more we retreat into ourselves, resulting in anxiety and depression.

I hated swimming as a child, the school pool in Oxford England was not heated and the summers not warm enough to make the water luring. It was my move to Australia twelve years ago where I found my love of surfing that finally made me go to swimming lessons.

I was in my late 40s and terrified of swimming. I had never worn goggles and terrified of putting my face under water. Surfing I was ok with as you only go under water when you are thrown off your board or jump off. Somehow I was ok with this, but not swimming where your face is under water a fair proportion of the time.

I read a lot about facing fears and how to move closer and stay longer. Being competitive and always pushing myself, I took a different approach to swimming. It will take as long as it needs to, I will go regularly, will not force myself to put my face in the water. The lack of pressure on myself, meant I could relax. A few years later I completed my first 1Km freestyle swim.

Friends took me out on an ocean swim at Clovelly , which was exhilarating, but my technique needed more work. So I am now back at stroke improvers swim school. Three months on, my swimming has improved, I also completed 25 meters of dolphin (pre cursor to butterfly).

The fear has not gone away, but my regular practice in the pool, has made me more confident, I never thought I would say this, but I enjoy swimming. Once I get going, I find the pace that works for me and I love the feeling of moving through the water.

A month ago I did an Ocean swim clinic at bondi. As we sat on the beach learning about the surf and how to manage swimming, I could feel my anxiety rising, knowing we were swimming out on the north bondi rip. As we stood waist deep in the rip with my goggles on, I started freestyle and before I knew it we were out the back of the waves. I relaxed, how difficult was that? Not at all, in fact it was an amazing feeling as the water acted like a motorway.

The next hour of exercises were challenging but fun, the highlight was the body surf back to the beach. At the end I felt a sense of accomplishment and felt so pleased with myself that I persisted with the swimming.

It’s easy to give into fear, its harder to face it, move closer and stay longer.

Categories
Personal development

Importance of pursuing what makes you happy

For many years I have surfed only in the white water, the only times I have been out the back is in a lesson. I did not learn to surf until my late 40’s which prompted me to learn to swim. Surf camps are great way of getting out very day with a group and last week I took part in a 5 day surf camp with Surf camp Australia in Gerroa. My husband was back at work and I was on compulsory leave, so perfect time for me to get away and do what I love (husband does not surf).

Over the years I have travelled on business on my own, even went to Bali 5 years ago on a surf/yoga retreat for women, but I was surprised at how nervous I felt going away on my own for the first time in a long time.

The fears disappeared fast when I was surrounded by like minded people of all ages and cultures. The staff also made everyone feel very welcome.

Being in nature, with all the elements (many storms) in beautiful scenery, deserted beach, in pristine blue water, empties your mind and makes you feel at peace with yourself and the world around you.

A lot is written about doing a job you love, but outside of work, it is equally important to find the time to do the things that make you happy. My take away from the week, was that I need to find more time to be in nature, it really makes a big difference to our mental well being.

Categories
Personal development

Clean up your own back yard, before criticising others

It’s an easy path to take to criticise others when you are not doing well. However this always reflects poorly on you. I was reminded of this important lesson in a meeting recently where we were brainstorming and were asked to only look within the current year. I automatically only looked at the items that were within my sphere of control.

In a debrief after the session I realised I automatically look at only the things I can control, as beyond that the time and effort involved is significantly greater. My colleagues had a laundry list, very few were within the sphere of control.

Focusing on what you can control to create the right outcome is far more successful than being dependent on others. I use the analogy of a neglected back yard, the weeds are out of control and you cannot see the fence at the back of the yard. Focus on clearing up your yard, before looking over the fence at your neighbours and commenting on how neglected their garden is.

In a previous chapter of my career, I took on a underperforming sales team. I was constantly asked about what others were doing in other areas and always said, I have enough to sort out in my own backyard, that I don’t have the capacity or time to worry about everyone else’s.

That focus and strategy led to turning around an underperforming sales team. That focus has allowed my teams to flourish as we are always maximising what we have control of, instead of consuming time worrying about what everyone else is doing.

Dales Carnegie illustrates this lesson well in his How to win friends and influence people book, Chapter on don’t criticise, condemn and complain.

Categories
Personal development

To be a great leader you have to love developing others

Many people believe leadership is the way to get on in life, but unless you love people you cannot be a successful leader.

The very heart of leading any organisation is its people. Unless you genuinely care about the people and you demonstrate that care through your values and how you show up everyday, you are not a leader you are a manager.

Categories
Career planning Coaching Leadership Personal development

How to get on in corporate?

There are some unwritten and unspoken rules to getting in incorporate. Here are 10 things you need to nail to get on.

1. Get on with everyone. You cannot afford to have any detractors. Always look at how you can help others be successful.

2. Deliver results. Focus on the inputs to deliver results not the outputs. Energy placed in the right place will deliver the outcome

3. Get great at PowerPoint. This is key with point 5. Being succinct on your delivery of information, content for a decision or content for collaboration, be clear on your asks as this is where most presentations fall down.

4. Dont talk too much, learn to ask questions, be the third or forth person to contribute

5. Learn to speak in public and be on point. Remove the waffle

6. Always give execs a heads up on things that may get escalated. A key skill is making sure stakeholders understand a risk of escalation. Content needed what have you tried to mitigate the risk, what you are doing next and the next update.

7. Be a great project manager. Key skill to delivering plans

8. Have great Business process skills. Never bandaid, always find the root cause and fix process

9. Collaborate to deliver great strategy, resolve issues and creating plans.

10. Communication is critical to keep everyone across what you are doing and get feedback.

Corporate is where you accelerate your personal development and develop skills that are critical to driving business success.

Categories
Coaching Influence Judgement Leadership Personal development

Three key takeaways from Interview with Jennifer Palmieri

Three key takeaways from podcast interview of Jennifer Palmieri who was Communications Director on Hillary Clinton’s 2016 Presidential campaign by Julia Gillard

This podcast was more than a review of the recent US election it was all about why women don’t make it to the top.

https://podcasts.apple.com/au/podcast/a-podcast-of-ones-own-with-julia-gillard/id1466658814?i=1000494895703

There were three great takeaways from Jennifer in her interview related to commentary about women in leadership:

1. There is just something about her.

2. She’s too ambitious

3. Great Number 2

Do these words sound so familiar? The language of bias.

In the last decade the language of bias is being exposed and shamed in social media. Awareness and education is key as we all have bias.

Categories
Personal development

Don’t trash the past

This is a key learning in leadership. Many leaders come in and to make themselves look good, they need to talk about the past in a disingenuous way. This is demoralising for staff who have been part of the journey.

Many years ago I managed a turnaround for an under performing sales team, I made the mistake of trashing the past, three years later I was reminded of how demoralising it was by my peer. I had no idea the impact I had.

With this approach you treating everyone the same, when it may be due to poor leadership, poor culture and any number of factors that the individuals have been subjected to.

Recently tasked with turning around a team, I recalled those important lessons, ensuring the team where recognised and that the transition was no reflection on the team. A critical lesson for taking people on the journey.

With a different perspective I could see the commitment and effort of each member of the team and appreciate their individual contribution. I felt for each and everyone of them, as the situation was not of their making.

Don’t ever trash the past.