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Book Quotes Coaching High Performing Teams Judgement Leadership Legacy Mentoring Personal development

How do you develop a high performing team?

Are you in a team where you feel you belong? you loved getting out of bed every day and connecting with your peers, they inspired you, you felt safe to share your vulnerabilities, felt safe to challenge the norm and together you delivered outstanding results?

Patrick Lecioni’s story of the Five dysfunctions of a team, is about the foundations that have to be in place to be a high performing team. As a leader your role is to create a safe environment for the team to express themselves without judgement and actively encourage the team to challenge, so the team can develop and remain highly engaged.

Here are the seven steps for you as the leader to build a high performing team:

  1. Build the strategy for the year ahead together with the team. Why is this important? buy in, engagement, influence, debate and ownership. https://angelalovegrove.com/2019/11/25/how-do-you-construct-and-deliver-strategy/
  2. Once the strategy is in place. Reviewing progress(monthly/quarterly): what’s working and not working, is essential with the team. Celebrate every success along the way, as the motivation for the team is critical. When parts are not working; Ask the team why they think it’s not working? what should we do? Amend the strategy and don’t forget to share the learning. At the back of the book 5 dysfunctions of a team, there is a survey and action plans on each of the 5 dysfunctions, use this with your team quarterly to see which area of the 5 dysfunctions need attention.
  3. On the bus/off the bus. If the commitment of an individual or individuals is not there, tackle the situation head on. What is the issue? Is it behavioral? Get on top of this quickly as having a detractor in the team can slow the whole team, even if they are outstanding performers. Toxic individuals can bring a whole team down.
  4. During Covid19 my business coach delivered a 6 week team coaching session on resilience. The lessons from these sessions was it created psychological safety for the team, we all shared more that we had done in the last 6 months, the result was more trust than you can ever imagine. https://angelalovegrove.com/2020/06/03/just-completed-a-6-week-resilience-team-coaching-during-the-pandemic/ Highly recommend running or getting an external facilitator to run team coaching on resilience.
  5. Another lesson during Covid19, the importance of regular 30 minute check ins without an agenda. Time to catch up and share, more recently the challenges for the team in Melbourne.
  6. Personal development plans for each team member. Tailoring to the ability and need of the individual. This is critical for motivation and development. Being able to clearly articulate the difference between average, above average and excellent with clear examples of what they need to deliver helps them understand how they can be more successful.
  7. Work with your team members to find internal and external mentors. This is so powerful, there are many times I have had individuals looking to move into different areas of the business and I have found them a mentor in that area and within 12 months they have secured a role.

Diversity is key to the above being successful. If you have inherited a team with poor diversity, here are some additional steps that you will need to take:

1. If you are in a corporate with a graduate program, go and introduce yourself to the Graduate talent manager, find out why graduates would find coming to your part of the business interesting and become a “destination for graduates”. They really know how to shake up a culture with their drive and curiosity.

2. Find talent in other parts of the business looking for a challenge and secure them on a secondment to deliver key components of the strategy. This is a true win/win in business for the individual and for the company.

3. Ensure the minorities are well supported and take time to understand any poor behavior. In my experience where you have low diversity of age, culture, gender and LBGT, you will have behaviors that will not be acceptable.

4. Expect to take 12-24 months to fix.

There are many leaders who believe the term “high performing teams” is overused. For me it is absolutely essential as a leader to create the environment that people can thrive and deliver outstanding results and that by definition is High performing teams.

I wish you all the best with building a high performance team.

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Coaching High Performing Teams Leadership Legacy Personal development Resilience

Just completed a 6 week resilience team coaching during the pandemic

Building TeamResilienceJust completed a 6 week resilience training with Phil Crenigan a leading executive coach and my team. I have personally worked with Phil for many years as a business coach, so the opportunity for team coaching during covid19 on resilience was a unique opportunity.  There were many learning’s from our journey.  

Three weeks into working from home the team were overwhelmed by workload due to covid19 and the many challenges Covid19 posed. The resilience team coaching was timely as they faced new challenges working from home, concerned for family overseas, financial challenges and motivational issues.  The team shared vulnerabilities, what they were implementing from their leanings on the resilience g training, they supported each other and trust was built.  Patrick Lecioni would have been proud of us. 5 Dysfunctions of a team

Personally there were many reflections, honest conversations with myself and recognition of what was needed to move forward. 

  1. Developing resilience means I can move on quicker from situations that challenge me, spend less emotional energy on catastrophizing, and move to action swiftly.
  2. Building trust in the team is critical for people feeling comfortable talking about something that is so personal. The team have been amazing at sharing and supporting each other
  3. Doing the self-assessment on resilience, I started by putting top marks in all the boxes. That is not being honest with myself. When I revisited I realized I need to ask for Support more.
  4. Tools that I learned or re learnt:
    1. When catastrophizing, what is the worst that can happen?
    2. Asking for help more, working with peers and people outside the team
    3. Greeting people in the lift, supermarket, waiting for a coffee: Lighting up their day
    4. Revisit the team feedback about what I do well, keep doing it

Team coaching is critical to bringing the team together and during Covid having a forum to learn together really makes the difference.  Resilience is critical during these uncertain times. Even if you think you can handle uncertainty well, there is always room for improvement. 

I can recommend Phil’s Resilience team coaching as a way to build trust, accountability and most of all Resilience in the team.  https://www.execturningpoint.com/

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Book Quotes Judgement Leadership Legacy

Eckhart Tolle New Earth

Just finished reading this life changing book. Understanding ego, how it works and why we get ourselves into situations where we are unhappy. https://www.amazon.com/New-Earth-Awakening-Purpose-Selection/dp/0452289963

Our ego is our identity, without it we believe we are nothing. The reality without it we are happy people who can be present. So how does ego show up?

Eckhart Tolle uses examples and stories, that help you recognise where ego gets in the way of happiness.a new earth

Our image of ourselves is derived through where we live, the car we drive, the gym we join, telling others who we know, our celebrity encounters, what we know, our experience, qualifications and the list goes on. We believe we need these to be successful, but what is success if you get there are you are having no more fun!

“Nonresistance, nonjudgement, and non attachment are the three aspects of true freedom and enlightened living.” Summarised beautifully by Eckhart.

These are articles previously written on the topics:

How quickly can you forgive?

What am I working on? Judgement

The five levels of attachment

This is a book on spirituality and is not a religious book. There are references to religion only.

Further reading on Ego is the enemy of good leadership by Rasmus HougaardJacqueline Carter. https://hbr.org/2018/11/ego-is-the-enemy-of-good-leadership?utm_medium=email&utm_source=tgr_newnlsignup&utm_campaign=nlconfirm_mtod_notactsub_v20191101&deliveryName=DM60315

 

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Influence Leadership Legacy Strategy

All the focus on rebuilding trust, when the focus should be on how not to lose it in the first place.

Corporate’sTrust need execs to be coin operated to achieve the results, however, this behaviour can completely destroy trust with the customers, so how do you reconcile the situation?

The Royal commission uncovered some awful truths about sales cultures in the big banks. How is this different from any large corporate?  As a non executive director how do you really know the culture of the sales organisation?  As a CEO how do you address keeping shareholders happy by delivering results ensuring the Sales culture is not damaging your reputation and losing business in the long term.

Here are 4 key areas to focus on:

  1. Is there diversity in the Sales Leadership? Without diversity norms can be created that are totally unacceptable.
  2. What are customers saying about the experience?  What are they really saying?
  3. What are the Sales people saying about the environment? What is the staff turnover?  Another key indicator to how individuals feel, are they under pressure to behave in a way that does not sit with their values.
  4. Does it attract graduates?  Graduates are vocal on all fronts about Sales teams and are an invaluable gauge to how a sales team is functioning.

Trust is destroyed quicker than you can build it, ensuring that the sales team behaviour is aligned to a culture that builds trust is critical.

in an article by By Aaron SkonnardCEO, Pluralsight https://www.inc.com/aaron-skonnard/why-sales-commissions-don-t-work-in-the-long-run.html, Aron states: If you’re not doing what’s in your customers’ best interests, your business will ultimately fail. That’s why it’s important to look at the conflicts of interest that arise from driving short term sales v’s delivering life time value of a customer.

One of the many graduates I have hired reminded me the other day of a conversation I had with her about selling. The story was a boutique drinks company in Melbourne who wanted us to modify the code of our mobile application to replication SAP pricing. I explained to the CEO that the cost would be high due to the complexity and the maintenance with every release would also be costly. I can do it, but you will never be happy. My recommendation is that you use a XML call to the pricing in SAP so you are using the standard pricing algorithm in the SAP application, this would be cheaper to develop and lower cost to maintain. The CEO said XXX a competitor said they could do it. I responded, I would love to take the money from you to do the work, but I know you will never be happy with the ongoing costs and overhead, therefore I respectfully decline to bid. The call ended. My Sales person Ryan was in the room when I had the conversation, he was mortified, we have lost the deal. I responded, he would never be a happy customer and he would continually lose money on the deal, believe me we are better off without the sale.

Thirty minutes later the CEO of the drinks company rang, we want to work with you. You are a trusted partner, I want to work with someone who will do the best for the company.

Its time to rethink how we motivate sales teams if you want to build the life time value of customers.

All the focus on rebuilding trust, when the focus should be on how not to lose it in the first place.

 

 

 

 

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Leadership Legacy Personal development

Leadership Legacies

In June 2015 I wrote about DAVID THODEY’S LEGACY. I have now had the experience of working for Bill Morrow. Bill is an extraordinary leader who has the people at the heart of the business. His Q&A sessions with staff all hands and leadership conference, were always filled with questions as staff lived the value of ‘being fearless’. Bill loved the interaction and genuinely welcomed the questions.  He made everyone feel important.

Bill was big on strategy “9 million happy homes by 2021”  SMART and everyone in the company knew the strategy. The simplicity, communications, lanyard pins for each 1 million achieved. Brilliant. leadership legacyNever worked in organisation with such a clear purpose.

Self Healing was Bills passion, he wanted not to band aid issues but fix permanently by getting to the route cause.  The Business Process Engineering rigour and tools throughout the company I have never seen before. Scaling can only be achieved with this rigour.  Bill lived and breathed the Scaling disciplines.

I have not experienced this, but have heard many stories: When a key decision was being made, his leadership would each be asked for their opinion and then Bill would give his opinion and decision.  Everyone would fall in line and support the decision.

What’s your Leadership Legacy?

 

 

 

 

Categories
Judgement Leadership Legacy Mentoring Personal development

Don’t speak ill of others

The words of Sharon’s boss at her funeral, will never leave me. He said “She never ever spoke ill of anyone” a rare trait that set her apart from others. Those words are inspiring and an important lesson for us all.  Her boss himself admitted to running down others and he hated himself for the trait. A trait most people have.

Judgement is a terrible human trait, that leads to poor behaviors that really has an impact on how we interact with others.

I never forget 6 years ago when Phil Crenigan my Business coach encouraged me to raise money for the homeless at the CEO sleep out.  The evening of the sleep out people from all walks of life speak up about the events that led them to be homeless and then the loneliness of homelessness. Up until that point I would not make eye contact with homeless people, let alone hold a conversation,  that day changed me forever and since then I always say hello and pass the time of day, and often give food or coffee. My judgement has gone and been replaced with a deep understanding of others who are less fortunate.

Not only do we need to ‘seek to understand, before we are understood’ a famous Dale Carnegie saying,  we need to  center ourselves in others focusing on there needs not our own.

When someone is criticizing  another person, not in there presence,  you have to ask yourself, do they do that about you when you are not there?  My question always is, have you shared the feedback with the person? if not, why not? Feedback is critical for people to improve.

Don’t speak ill of others, none of us are perfect.

 

 

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Book Quotes Career Change Leadership Legacy Personal development

Don’t park to long or change will find you.

Julie Alexander a professional coach speaks on “Don’t park too long or change will find you”. What a great saying!  When I heard Julie deliver this it resonated on so many levels.

image

The pace of change in the world that impacts on personal and business life is speeding up. Yet it is human nature to search out certainty. When we hold on to certainty we think we are doing the right thing for our survival, however we find our resilience is at risk, as we are not constantly adapting.

The harder we hold on to comfort, the more difficult we become for people around us to deal with, as we are resistant to the help or guidance that will ensure we make the transition.

When we challenge ourselves continually, we are happier, more fulfilled and our resilience increases.  This helps us to understand and deal with anxiety.

For me self deprecating humour is something I find really useful, as when we laugh at ourselves others connect and understand our pain and opportunities.

Today one of my team reminded me when discussing change in business of that great book “who moved my cheese?” By Dr Spencer Johnson which is all about adapting to change. A must read for anyone who is seeking comfort in a fast changing world.

The greatest skill in the 21st century is constantly adapting to the world as it evolves at a faster pace than any time in history.  When we embrace the changes we can enjoy and evolve, when we resist we become obsolete with no relevance.

Don’t park to long or change will find you.

 

 

 

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Leadership Legacy Personal development

Culture how to measure change?

imageAt the Australian Institute of Company Directors update this week at the Recital Hall, the number 1 prioirty for Directors is culture. A question was asked by the audiance on how you measure culture?  There was some debate as whether you can.

This article is explain how to measure and how to drive cultural change.  First of all you need to understand the common behaviours of staff and this you can do simply by observing. Within a few days in the role at Telstra I had uncovered 6 behaviours that were resulting in poor culture.

No 1 was excuses were used to explain why things did not get done. I created a behavior framework showing what great looked like, good, aveage and poor being the excuse behaviour.  Great was driving for a result no matter what is in the way. Where there are obstacles, overcoming them to get the result.

I showed the 6 behaviours and 4 standards for each behaviour to my managers and asked them where they sat for each.  The discussion that developed helped them to see that the behaviour was not acceptable. In meetings or day to day conversation the managers would catch themselves as they gave me an excuse and then say ” you dont want to hear that and stop themselves, whilst they worked out the action they were going to take” the results are transformational.

This framework you can score before and then after to see the change. Now 18 months on the team operate at the highest level for each behaviour. So yes you can measure progress and more importantly help your managers to understand what is acceptable and non acceptable behaviour. Communication and consistently holding the team accountable for their behaviours is a must.

In Colcusion yes you can measure cultural change at every level in an organisation.

 

 

 

 

behaviour framework

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Leadership Legacy Personal development

David Thodey’s Legacy

What is your legacy?

I had the privilege of working under David Thodey’s leadership. The first time I met David I was at a function at Jones Bay wharf, Pyrmont, Sydney. There were approximately 150 customers waiting on the balcondavid thodeyy outside Doltone house. David came over to every group where he said hello to each person and engaged in conversation, before politely moving onto the next group. By the time we sat down for dinner, he had circulated and spoken to all the customers.

That was my first impression. The second encounter was at the leadership kick off in Melbourne where he spoke about passion for doing the right thing for the customer, focus on business and personal growth and lastly “don’t be compliant”.  I was blown away. In three sentences he nailed the priorities and delivered with great clarity. He then went on to bring each one alive with a personal story. Unforgettable.

David’s legacy will live on. In David’s article https://www.linkedin.com/pulse/hardest-thing-weve-donechanging-our-culture-david-thodey?trk=prof-post #1 PROVIDING GREAT CUSTOMER SERVICE IS NO LONGER OPTIONAL. He has changed the culture of Telstra where the customer is the centre of everything, and Leadership is about transparency and learning every day

I learned from David the importance of a single message of focus. Everyone in the company understood what were we were doing and why? The culture and core values hold us all accountable.

In my own team managing 2,600 business customers, I lead by example ensuring that all customer escalations are dealt with promptly. To ensure we have resolved the issue I ask the Manager to set up a meeting with the customer, we meet face to face to ensure all aspects of any issue are resolved.

What is your legacy?

 

Categories
Book Quotes Career planning Leadership Legacy Work life balance

What is your legacy?

What is your legacy? A decade ago we lost three friends in their 30s in the space of 6 months. That loss combined with mid-life crisis sent my husband Andy, dog Harvey the basset hound and the adventure of a lifetime.

We left our jobs and travelled Europe in a Rapido 7 meter luxury Motorhome. We had no idea as we pulled off our driveway where we were going or for how long, but what we did know was that there is more to life than what we were experiencing at that time.

We travelled to France and spent months in all the regions down the west coast, highlights being Normandy and Bordeaux, we travelled across the plains of Spain, San Sebastian, Salamanca  and  into Portugal, stayed in the Estrela mountains, and the ancient cities of Beja and Evora, spent months in the Algarve over winter before heading off to Italy.  The destination driven by the weather and living off the rent of the house meant budget camping on beaches which you can do in many places around southern Europe over Autumn and winter.

It took 3 months to truly unwind from the stresses of life, but when we did life was far more richer, as you  had time to smell the roses, explore, spend hours in the markets, learning languages, reading, speaking to people. Being present and totally living in the moment. What we experienced and learned about life was transformational.

We met the grey nomads, there were many from many countries, people that had travelled for decades following the fruit picking seasons. The Dutch travellers are the best, a couple we met south of Bordeaux in Mimizan on the coast, each winter they take their motor-home and a menagerie of animals including a budgie and live on the beach. There was a Dutch professor from Utah and his wife that escape the winter to San Vito Lo Capo in northern Sicily.. too many stories and so many magic moments.

When  you have all the time in the world, you start reflecting on your life and what you want from life. It From Aging to Sagingwas these moments that prompted me to read Aging to Saging a non religious book written by a Rabbi https://www.amazon.com/Age-ing-Sage-ing-Revolutionary-Approach-Growing/dp/0446671770, the exercises made me think about my future years and what I wanted from life. Looking at life backwards I understood, that although I loved my travels I need a purpose in life.

I always loved being in business, the people, customers, strategy and learning something new about people and my self every day.  I missed it, I only have to look at my dad who started a business at 50 and is now 70 and has a great balance of work and life as he loves getting away in the motor-home as my husband and I left it for my parents when we moved to Australia.

As the months of travelling unfolded the mist cleared and a plan emerged. We no longer wanted to live in England the weather was depressing and we needed to experience something new.  Although living in a motor-home for a year was fun we missed the luxuries in life, the experiences made us appreciate what we had a whole lot more when we returned to living in a home.

We all want to help others, it is in our blood, so what became clear is I wanted to help others to enjoy success and live a balanced life.  Through my work as a business leader I had the opportunity to embrace both. When I returned to the UK, we had the opportunity to move to Australia with the company I ran before we travelled, Andy and I jumped at the opportunity to live in Sydney. My legacy is all about others realising the potential  of others and creating a good life/work balance.

What is your legacy?