Important lesson from a Dale Carnegie trainer over 2 decades ago.
When coaching one of my team members regarding communicating good news first, before landing less favourable messages, I was taken back to my twenties.
It was when I attended a 12 week Dale Carnegie class that followed the book “how to win friends and influence people”, the trainer Keith set me a personal challenge to be known as “good news Angela”.
It meant I had to change the fact based communication to fun, exciting and happy words. The transition was easier than imagined and it truly transformed how my colleagues viewed me.
How I made the change? Any win, new breakthrough, insight, media info relating to customers or industry related, team win, individual team member success, other teams success make sure you talk about it in a energetic, enthusiastic tone. Make it a daily habit and transform your communication.
When we communicate bad news too often or our perception of bad news, executives switch off. You become someone no wants around, so finding the gems of news and communicating regularly and enthusiastically will transform how you are viewed.
When there is less pleasant news to communicate it is less common and not the only thing coming out of your mouth, which means you have the ears of the executive.
How do you become “good news NAME”?
Angela Lovegrove 